10/7/2023 0 Comments Motion raceworks mustang giveawayWe mayor require you to send the part in for further inspection. In this time if there is a failure related to manufacturing or workmanship, we will replace or repair the item. For this reason we will stand behind any manufacturing defect for 1 year from the date of purchase. Motion Raceworks is dedicated to quality and building a product we can stand behind. Motion Raceworks Brand Products: Motion brands include Motion Raceworks, Motion SXS, TBM Brakes, RIFE Electronics/Sensors. Please Note: All APPROVED Returned Goods which are not approved as faulty/warranty items will be subject to a 30% restock Fee Click Here to Submit an RMA Request for approval We don’t guarantee that we will receive your returned item. ![]() If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. You will be responsible for paying for your own shipping costs for returning your item. Our system is not capable of processing returns without proper paperwork/channels followed. After that time we will discard these items. Items sent without documentation will be placed on a shelf for 30 days. It is your duty to fill out paperwork and follow proper procedures. Items Shipped with Improper RMA Requests Filed/Filled Out: This covers repackaging, original outbound shipping (free over $100), and our teams time. Returns not deemed damaged or faulty will be subject to 30% restock fee. To return your product, once an approved RMA you should ship your product to: We do not accept USPS as a valid shipping option as they do not properly insure or guarantee delivery of packages. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. ![]() We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.Ĭloseout Items: Closeout or Discontinued Items may not be refunded or returned. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. ![]() There are certain situations where only partial refunds are granted: (if applicable) Please do not send your purchase back to the manufacturer. If an item is not purchased through Motion Raceworks / TBM directly, we will not accept a return. ![]() To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging To be eligible for a return, your item must be UNUSED and UNOPENED in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We are charged a processing fee for orders which is not refundable to us and therefore will not be to you the customer, if your order has not shipped we will subtract this 3% fee from any refund.ĭuring any giveaway promotion period (from the start date to the end date), we only accept returns that are 7 days old or less, so long as they fall within our return policy rules. No Processed Orders will be 100% refunded. Item will not be accepted and customer will be responsible for paying for return shipping for non accepted product.Īpproved Items are Subject to a 30% restock fee. Do not affix a label to a retail or product box. Unopened/Undamaged retail packaged product must be shipped inside a shipping box. Items are NOT to be returned in their retail packaging. RETURNS Click Here to Submit an RMA Request for approval only after reading the information below. Note: Not all goods qualify for returns and fees may apply. Please Read The Below Info and Understand Before attempting to return goods.
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